TERMS OF SERVICE

Effective Date: September 18, 2025

Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and FreshStart Coaching (“Company,” “we,” “our,” or “us”) regarding your use of our financial and life coaching services, website, and related offerings.

By accessing our website, engaging our services, or entering into a coaching relationship with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use our services.

Description of Services

FreshStart Coaching provides financial and life coaching services designed to help clients achieve their personal and financial goals. Our services may include:

Financial Coaching

Personal financial planning and budgeting guidance
Debt management and reduction strategies
Investment education and planning
Retirement planning assistance
Financial goal setting and achievement planning
Credit improvement guidance
Insurance and risk management education

Life Coaching

Goal setting and achievement strategies
Personal development and growth planning
Career transition and advancement guidance
Work-life balance optimization
Stress management and wellness coaching
Relationship and communication improvement
Time management and productivity enhancement

Service Delivery Methods

Our services may be delivered through various methods, including:

One-on-one coaching sessions (in-person, phone, or video)
Group coaching programs and workshops
Online courses and educational materials
Email support and guidance
Written assessments and action plans

Important Disclaimers

Not Financial or Legal Advice

Our coaching services are educational and motivational in nature. We do not provide:

Licensed financial planning or investment advice
Legal advice or services
Tax preparation or accounting services
Insurance sales or recommendations
Specific investment recommendations or securities advice

You should consult with qualified professionals (financial advisors, attorneys, accountants, etc.) for specific advice related to your individual circumstances.

No Guarantees of Results

While we are committed to providing high-quality coaching services, we cannot guarantee specific outcomes or results. Success depends on many factors, including your commitment, effort, circumstances, and external factors beyond our control.

Personal Responsibility

You acknowledge that you are fully responsible for your decisions and actions. Our coaching services are designed to support and guide you, but ultimate responsibility for your choices and their consequences remains with you.

Client Responsibilities and Expectations

Commitment and Participation

Effective coaching requires your active participation and commitment. You agree to:

Attend scheduled sessions punctually and prepared
Complete assigned tasks and exercises
Provide honest and accurate information
Communicate openly about challenges and progress
Take responsibility for implementing coaching recommendations

Confidentiality and Privacy

You are responsible for maintaining the confidentiality of any proprietary methods, materials, or information shared during coaching sessions. You agree not to record sessions without explicit written consent.

Respectful Communication

You agree to communicate respectfully and professionally in all interactions with our team and other clients (in group settings).

Payment Terms and Policies

Fees and Payment

All fees are clearly outlined in your coaching agreement or service contract
Payment is due according to the schedule specified in your agreement
We accept various payment methods as specified in your contract
All fees are in [Currency] unless otherwise specified

Refund Policy

Refunds are handled on a case-by-case basis and at our discretion
Requests for refunds must be made in writing
Refunds, if approved, will be processed within [Number] business days
Certain services or products may be non-refundable as specified in your agreement

Late Payments

Late fees may apply to overdue payments as specified in your agreement
Services may be suspended for accounts with outstanding balances
We reserve the right to terminate services for non-payment

Contact Information

If you have any questions about these Terms of Service, please contact us at:

FreshStart Coaching

P.O. Box 350253
Palm Coast, Fl. 32135
Email: info@roberthayes.com
Phone: 386-387-6304

Last Updated: 09/8/2025. By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

A PERSONAL NOTE

I want you to know that booking this call took courage. Reaching out for financial guidance isn’t always easy, but it’s often the moment everything begins to change.

I’ve had the privilege of walking alongside hundreds of people on their journey to financial peace. While every situation is unique, they all started the same way – with a conversation like the one we’re about to have.

I’m honored you’ve chosen to have that conversation with me.

See you soon,

Robert Hayes

Founder, Fresh Start Coaching

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